This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
The ND Harbour, PO Box 1243, CANTERBURY, Kent, CT1 9UR, GB
Telephone
07718644896
jo@ndharbour.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Health information (including dietary requirements, allergies and health conditions)
Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Vital interests
Where we get personal information from
People directly
How long we keep information
Data subjects accessing peer support groups or play sessions:
Data will be stored for two years after the last time a data subject contacts The ND Harbour, or uses The ND Harbour’s services, or until that data subject requests for their data to be erased, whichever is sooner. Data will be retained to enable the data subject to regain access to The ND Harbour’s services after a break, and to provide information to external bodies with appropriate authority if required.
Data subjects accessing therapy or other services which could reasonably be considered as healthcare services:
Data relating to healthcare will be stored for eight years after the data subject’s last treatment. The right to erasure may not apply to healthcare records.
Who we share information with
Other organisations
Organisations we need to share information with for safeguarding reasons
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 April 2024